Salesforce Certified Sharing and Visibility Designer — Question 16

Universal Containers (UC) sales managers are complaining that they cannot access their teams’ Shipment records (a custom object). Initially, the admin suggested that this is happening due to misconfigured role hierarchy (Shipment OWD is Private). After investigation, they determined the role hierarchy for these users is correct.
What can be the reason why Universal Containers sales managers are not able to see Shipment records?

Answer options

• A. Sales managers have only the Read permission on the Shipment object and should not be able to edit their team records.
• B. Ownership-based sharing rule for Shipment was incorrectly disabled by the Salesforce admin.
• C. Role hierarchy implicit sharing was incorrectly disabled by the Salesforce admin.
• D. The Grant Access Using Hierarchies option on Shipment Sharing Settings was incorrectly disabled by the Salesforce admin.

Correct answer: D

Explanation

The correct answer is D because if the Grant Access Using Hierarchies option is disabled, users in higher roles cannot access records owned by users in lower roles, which directly affects the sales managers' ability to see their team's Shipment records. Option A is incorrect as it addresses editing permissions rather than visibility. Option B is not relevant since ownership-based sharing rules were not specified as a cause. Option C is also incorrect because implicit sharing through the role hierarchy does not apply when the Grant Access Using Hierarchies option is off.