Salesforce Certified Sharing and Visibility Architect — Question 5

Universal Containers uses Standard WorkOrder object to track various work orders sent to field agents. Currently, the WorkOrder object has more than 400 fields. There are eight different types of work order processes established. The Director of Customer Service wants to ensure that field agents get to see only required information specific to the WorkOrder type they are addressing.

Which option is recommended to implement this requirement?

Answer options

• A. Use a custom LWC to override the view action of WorkOrder with custom metadata type defining relevant fields per WorkOrder type
• B. Use different page layouts per work order type with different sections representing key information about the specific work order type.
• C. Use Dynamic form to add different page sections and control visibility of sections by Work Order RecordType value.

Correct answer: B

Explanation

Option B is correct because using different page layouts allows for tailored sections that can display only the relevant information for each work order type, enhancing user experience. Option A, while it suggests customization, may not be as straightforward as using page layouts. Option C, though it offers some flexibility, may complicate the setup without the straightforwardness of dedicated page layouts.