Salesforce Certified Sharing and Visibility Architect — Question 22

Universal Containers (UC) has implemented Customer Community with customer community licenses for their customers. UC requested that any record owned by its customers should be accessible by UC users in the customer support role.
How can an Architect configure the system to support the requirements?

Answer options

Correct answer: D

Explanation

The correct answer is D, Sharing Rule, as it allows for sharing records based on defined criteria, which is necessary for UC users to access customer-owned records. Sharing Sets are meant for sharing records with community users based on their account or contact relationship and do not fulfill UC's requirement. Share Groups are not applicable in this context, and Apex Sharing is more complex and not necessary for this scenario.