Salesforce Certified Service Cloud Consultant — Question 97

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

Answer options

• A. Prioritize the requirements based on who submitted them.
• B. Identify the requirements needed for initial GoLive.
• C. Provide a timeline that addresses all the requirements.
• D. Organize the requirements from the largest to smallest.

Correct answer: B

Explanation

The correct answer is B because identifying the requirements needed for the initial GoLive ensures that the most critical functionalities are addressed first, facilitating a successful launch. Options A, C, and D do not focus on the immediate needs for the initial deployment, which is essential for a successful implementation.