Salesforce Certified Service Cloud Consultant — Question 95

Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customers with a Gold Service Contract, agents must provide a response to each customer contact within 24 hours. CK plans to use Milestones.

What is the recommended Milestone Recurrence Type to meet the requirements?

Answer options

• A. Sequential
• B. Auto-Add
• C. Independent
• D. No Recurrence

Correct answer: B

Explanation

The Auto-Add Milestone Recurrence Type is suitable because it automatically adds new milestones for each customer contact, which ensures that the 24-hour response requirement is consistently met. The other options, such as Sequential and Independent, do not facilitate automatic tracking of multiple contacts, while No Recurrence does not apply to ongoing requirements.