Salesforce Certified Service Cloud Consultant — Question 93

Universal Containers wants to provide a more consistent service experience to its customers and is evaluating using macros.

Which prerequisite should the consultant consider?

Answer options

• A. The Lightning page contains the Run Macros action.
• B. All users have permission to create macros.
• C. Publisher actions are on the page layout.

Correct answer: C

Explanation

The correct answer is C because publisher actions must be part of the page layout to allow macros to function properly. Options A and B, while relevant to macros, do not directly address the necessary requirement for their use in enhancing service consistency.