Salesforce Certified Service Cloud Consultant — Question 83

Cloud Kicks uses Dialer and one-click calling to initiate phone calls to customers. They have recently received complaints from customers who have set their communication preferences to email only or text only.

What should a consultant recommend to meet the requirements?

Answer options

• A. Use Dynamic Forms to conditionally hide the one-click field.
• B. Set the Contact Do Not Call field value to true.
• C. Configure a Validation Rule to block one-click calling.
• D. Configure Dialer to use Voicemail Drop by default.

Correct answer: A

Explanation

The correct answer is A, as using Dynamic Forms allows for the conditional hiding of the one-click calling option based on customer preferences. Option B does not address the one-click calling issue directly, while C would block all one-click calls, not just those that conflict with preferences. D is irrelevant as it doesn't solve the problem of contacting customers who prefer not to receive calls.