Salesforce Certified Service Cloud Consultant — Question 78

Cloud Kicks has several hundred knowledge articles that span dozens of topics and cover a wide range of products, help articles, and trouble shooting ideas. The admin at Cloud Kicks is going to organize the knowledge articles into Data Categories.

What should the admin keep in mind when organizing articles?

Answer options

• A. Articles can have up to 8 data categories.
• B. Data category hierarchy can have up to 10 levels.
• C. There can be up to 10,000 data categories.

Correct answer: B

Explanation

The correct answer, B, highlights that a data category hierarchy can have up to 10 levels, which is crucial for structuring articles effectively. Option A is incorrect because articles can actually have more than 8 data categories, and option C is misleading as the maximum number of data categories is not limited to 10,000.