Salesforce Certified Service Cloud Consultant — Question 76

In which two areas can Open CTI features be made available to users when building a Lighting App using the App Manager? (Choose two.)

Answer options

• A. On a record Highlights Panel
• B. On a utility bar of the Lightning App
• C. On the Calendar right hand panel
• D. On a record Activity Feed list

Correct answer: B, D

Explanation

The correct answers are B and D because Open CTI features can be integrated into both the utility bar and the Activity Feed list within a Lightning App. Options A and C are incorrect as Open CTI functionalities are not supported in the Highlights Panel or the Calendar right hand panel.