Salesforce Certified Service Cloud Consultant — Question 72

Cloud Kicks is migrating its knowledge base from Classic Knowledge into Lightning Knowledge. After the migration, an integration process that manages the articles’ lifecycle by archiving and deleting articles of a certain designation now fails.

What are two reasons the integration is failing? (Choose two.)

Answer options

• A. The Article Type field is no longer accessible via SOQL or the API.
• B. URL formats for articles differ between Classic and Lightning Knowledge.
• C. Users must have Modify All permission to delete archived articles.
• D. Only Published articles are available in the API.

Correct answer: A, C

Explanation

The integration is failing because the Article Type field is no longer accessible via SOQL or the API, which impacts the ability to manage articles correctly. Additionally, users need Modify All permission to delete archived articles, which could also prevent the integration from functioning as intended. The other options do not directly affect the integration process.