Salesforce Certified Service Cloud Consultant — Question 58

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes article type. Support Managers have confirmed that articles of type FAQ exist in Production.

How should a consultant correct this problem?

Answer options

• A. Add Authors to the FAQ Data Category.
• B. Set Articles Org Wide Default to Public ReadWrite.
• C. Grant Authors access to the FAQ record type.
• D. Grant Authors access to the FAQ article type.

Correct answer: C

Explanation

The correct answer is C because granting Authors access to the FAQ record type directly addresses their inability to create FAQ articles. The other options either do not provide the necessary access or pertain to different aspects of article management that do not resolve the underlying issue.