Salesforce Certified Service Cloud Consultant — Question 5

Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

Answer options

• A. Social Customer Service for Twitter and Facebook.
• B. Social Media Marketing message tagging.
• C. Social Persona for Twitter and Facebook.
• D. Einstein Bot social queues.

Correct answer: A

Explanation

The correct answer is A because Social Customer Service for Twitter and Facebook provides the tools necessary for support agents to engage with customers effectively on these platforms. Options B, C, and D do not specifically address the need for direct customer interaction and support via social media, making them unsuitable for this requirement.