Salesforce Certified Service Cloud Consultant — Question 41

A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the console.
Which configuration option should be verified?

Answer options

• A. Verify that users have access to the Chat buttons.
• B. Verify that users are assigned the Chat feature license.
• C. Verify that users have access to the Chat public group.
• D. Verify that users are assigned the Chat user profile.

Correct answer: B

Explanation

The correct answer is B because having the Chat feature license is essential for users to access Chat functionality. Options A, C, and D involve permissions or access to groups or profiles that do not directly relate to the specific licensing needed for Chat features.