Salesforce Certified Service Cloud Consultant — Question 38

Universal Containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two features should the consultant recommend as part of the deployment? (Choose two.)

Answer options

• A. Enable the Moderation feature to automatically create cases from posts.
• B. Create and assign permission sets to give agents social account access.
• C. Add two Twitter or Facebook accounts.
• D. Retrieve Social Studio credentials.

Correct answer: B, C

Explanation

Option B is correct because creating and assigning permission sets ensures that agents can access social accounts necessary for customer interactions. Option C is also correct as adding social media accounts is essential for engaging with customers. Options A and D do not directly contribute to the goal of providing proactive support or enhancing brand presence.