Salesforce Certified Service Cloud Consultant — Question 20

Which two capabilities of Lightning Knowledge ensure accurate content in articles? (Choose two.)

Answer options

• A. Knowledge Action to Publish an Article once the Article is approved.
• B. Data Category to assign an article record type to a Reviewer.
• C. Approval Process that assigns an Article to a Reviewer Queue.
• D. Validation Rules for article record types to verify all fields during creation.

Correct answer: B, C

Explanation

Options B and C are correct because they both establish mechanisms for reviewing and categorizing articles, ensuring that only accurate content is published. Option A is incorrect as it pertains to publishing rather than verifying accuracy, and option D, while useful for field verification, does not specifically relate to the capabilities that ensure content accuracy in the review process.