Salesforce Certified Service Cloud Consultant — Question 17

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles. The company would like a recommendation on how to maintain its article quality.

What is the recommended method to meet the requirements?

Answer options

• A. Apex Trigger
• B. Smart Links
• C. Approval Process
• D. Article Translation

Correct answer: C

Explanation

The Approval Process is the best method for ensuring article quality as it requires a review and approval step before articles are published. This ensures that all content meets the company's standards. The other options, such as Apex Trigger and Smart Links, do not specifically address the quality control of the articles being created.