Salesforce Certified Service Cloud Consultant — Question 11

Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to ‘Run as specified user’.
What is the recommended Experience Cloud license to meet the requirements?

Answer options

Correct answer: C

Explanation

The 'Partner Community Login' license is ideal because it allows external support managers to run reports as specified users, which is a critical requirement. The other options either do not provide the necessary reporting capabilities or are designed for different user scenarios that do not align with the needs of external support managers.