Salesforce Certified Sales Cloud Consultant — Question 44

A consultant is meeting with a new client for the first time to design a rollout strategy for its Sales Cloud implementation.

What should the consultant do during the planning phase to ensure a successful implementation?

Answer options

• A. Design a prototype of the suggested solution.
• B. Identify which Salesforce features to use.
• C. Define goals, metrics, and sales processes.
• D. Build and test the new functionality.

Correct answer: C

Explanation

The correct answer is C because defining goals, metrics, and sales processes is crucial for aligning the implementation with the client's business objectives. Options A, B, and D, while important, focus on later stages of the implementation process rather than the foundational planning phase.