Salesforce Certified Sales Cloud Consultant — Question 23

Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?

Answer options

• A. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
• B. Create different record types and sales processes for each line of business, and assign different stages to each page layout.
• C. Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
• D. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.

Correct answer: C

Explanation

The correct answer is C because it allows for tailored page layouts that can be customized for each line of business, ensuring that the freight sales cycle with its added complexity is appropriately represented. Options A and B do not adequately address the need for different page layouts for each record type, while option D incorrectly suggests assigning sales processes to page layouts, which does not align with Salesforce's structure for managing record types and sales processes.