Salesforce Certified Sales Cloud Consultant — Question 174

An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business as a whole.

What should the admin create to meet this requirement?

Answer options

• A. Value Stream Map
• B. Strengths, Weaknesses, Opportunities, Threats (SWOT)
• C. Suppliers, Imports, Process, Outputs, Customers (SIPOC)
• D. Capability Model

Correct answer: D

Explanation

The correct answer is D, as a Capability Model provides a structured view of the organization's capabilities and how they interrelate, which is ideal for showing the context of a new process. The other options, while useful in different contexts, do not serve the purpose of illustrating high-level business processes in the same way that a Capability Model does.