Salesforce Certified Sales Cloud Consultant — Question 172

Northern Trails Outfitters (NTO) is ready to start the next phase of its Salesforce implementation. A consultant recommends using Universal Process Notation (UPN) to document the business process maps NTO will use as its guide.

As NIO maps out its processes, which two key principals of UPN should the team keep in mind? (Choose two.)

Answer options

• A. Limit the number of activity boxes on the screen to 8 to 10.
• B. Use symbols of different colors, arrows, and swim lanes for clarity.
• C. Keep version control and change history at the diagram level.
• D. Attach supporting information at the detail level.

Correct answer: B, D

Explanation

The correct answers are B and D because using different colors, arrows, and swim lanes enhances clarity in the visual representation of processes, while attaching supporting information at the detail level provides necessary context. Options A and C are not key principles of UPN; limiting activity boxes is not a requirement, and version control pertains more to document management than UPN principles.