Salesforce Certified Sales Cloud Consultant — Question 162

Cloud Kicks (CK) uses a sales model where pre-defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any Account, but restrict editing to only reps who are responsible for those specific Accounts.

Which two steps should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits? (Choose two.)

Answer options

• A. Change Account organization-wide defaults to Private.
• B. Change Account organization-wide defaults to Public/Read-Only.
• C. Enable Account Teams to allow owners to grant Read/Write access.
• D. Create an Account sharing rule to grant Read/Write access to all Accounts.

Correct answer: B, C

Explanation

The correct answers are B and C. Changing the organization-wide defaults to Public/Read-Only (B) allows all reps to view Accounts without editing them, while enabling Account Teams (C) permits owners to grant specific reps the ability to edit only the Accounts they are responsible for. Options A and D do not address the need for collaboration while preventing incorrect edits, as A would restrict visibility entirely and D would allow uncontrolled editing access.