Salesforce Certified Platform Developer II — Question 8

Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
✑ The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
✑ If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
✑ If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Answer options

• A. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
• B. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
• C. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
• D. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

Correct answer: C

Explanation

The correct answer is C because creating a custom Apex web service allows for efficient processing of logic without consuming API calls. Options A and B do not effectively address the API call limitations, while D may not provide the necessary real-time functionality for the integration.