Salesforce Certified Platform Developer II — Question 169

A developer is tasked by Universal Containers to build out a system to track the container repair process. Containers should be tracked as they move through the repair process, starting when a customer reports an issue and ending when the container is returned to the customer.
Which solution meets these business requirements while following best practices?

Answer options

• A. Build a mobile application using Platform Events and RFID integration to ensure proper tracking of the containers and keep the customer informed.
• B. Involve a Salesforce administrator and build out a declarative solution that will be easy to maintain and likely cost less than customized development.
• C. Build a customized Lightning Application using Application Events to ensure data integrity.
• D. Develop a new system with automated notification to move the containers through the repair process while notifying the customer that reported the issue.

Correct answer: D

Explanation

The correct answer is D because it provides a comprehensive solution that automates the tracking process while ensuring customers are updated, which is essential for maintaining good customer relations. Option A involves mobile app development, which may not be necessary, while B suggests a declarative approach that may not be as effective for automated notifications. Option C focuses on data integrity but does not address the need for customer notifications.