Salesforce Certified Platform App Builder — Question 8

Sales Managers at Universal Containers would like to standardize what information Sales Reps are gathering. Sales Reps want recommendations, sales strategies and to know what key fields need to be completed at each step of the sales process on the opportunity record.
What feature should an app builder use to provide this functionality?

Answer options

• A. Workflow
• B. Global Action
• C. Path
• D. Chatter Feed

Correct answer: C

Explanation

The correct answer is C, Path, as it allows for the creation of a visual representation of the sales process, guiding Sales Reps on which fields to complete and providing recommendations at each stage. Options A (Workflow) and B (Global Action) do not provide the step-by-step guidance needed for the sales process, while D (Chatter Feed) is primarily for communication and collaboration, not for standardizing data entry.