Salesforce Certified Platform App Builder — Question 477

Universal Containers has a custom picklist called Support Level on the Account object. They would like to show the real-time value of Support Level on all case records.
How should an app builder implement this requirement?

Answer options

• A. Create a formula field on the Case object using the TEXT function.
• B. Create a roll-up summary field using Support Level on the Account object.
• C. Create a formula field on the Account object using the ISPICKVAL function.
• D. Create a Process Builder and use a field update on the Case object.

Correct answer: A

Explanation

The correct answer is A because creating a formula field on the Case object with the TEXT function allows the dynamic display of the Support Level picklist value. Option B is incorrect as roll-up summary fields are only applicable for master-detail relationships, and Support Level is not a numeric field. Option C is wrong as it applies to the Account object, not the Case object, and Option D involves additional complexity without needing to update the Case object since a formula field suffices.