Salesforce Certified Platform App Builder — Question 430

A Service Coordinator (SC) for Ursa Major Solar (UMS) does a final review of work orders owned by a technician for a specific region before the records are submitted for an invoice. Before closing out the work order, the SC needs to modify data or remove attachments that were added by mistake. The SC also needs access to any other related records owned by the technician.

What solution would provide the required access, given a private data model?

Answer options

• A. Put the SC in the role hierarchy above the technicians whose work orders they review.
• B. Create a workflow rule that updates records owned by technicians in that region with the SC.
• C. Give the SC a permission set with the Modify All Data system permission.
• D. Change work order access on the SC’s profile to ‘Modify All’.

Correct answer: A

Explanation

The correct answer is A because placing the SC in the role hierarchy above the technicians grants them the necessary visibility and access to the work orders and related records. Option B is incorrect as workflow rules do not grant access; they automate processes. Option C may seem viable, but granting Modify All Data is excessive and not necessary for this specific task. Option D would also not be appropriate since it changes access at the profile level rather than the role hierarchy, which is designed for such access needs.