Salesforce Certified Platform App Builder — Question 428

The DreamHouse Realty (DR) service manager has asked for some improvements in case management to enforce process compliance so that cases are unable to be reverted to an earlier case status, and to ensure that certain fields are required when specific case criteria are met.

Which solution should an app builder implement to meet these requirements?

Answer options

• A. Activities Component
• B. Process Builder
• C. Workflow Rules
• D. Validation Rules

Correct answer: D

Explanation

Validation Rules are the correct solution because they can enforce field requirements and prevent cases from reverting to a previous status based on specified criteria. Other options like Process Builder and Workflow Rules do not directly prevent status changes, while the Activities Component is not related to case management compliance.