Salesforce Certified Platform App Builder — Question 416

Duplicate management for Leads has been implemented at Universal Containers but it seems duplicate leads are still being created. The Org Wide Default (OWD) is set to “Private” for Leads.

Which two actions help prevent duplicate Leads from being created? (Choose two.)

Answer options

• A. Change the Lead Matching Rule to Block on Create.
• B. Change the Lead Duplicate Rule details to Bypass Sharing Rules.
• C. Change OWD for Leads to Public Read.
• D. Change Lead Assignment Rule to check for duplicates.

Correct answer: A, B

Explanation

The correct answer is A and B because changing the Lead Matching Rule to Block on Create ensures that any new lead that matches existing criteria will be prevented from being created. Additionally, bypassing sharing rules in the Lead Duplicate Rule allows the system to check for duplicates regardless of the OWD settings. Options C and D do not effectively address the duplicate management issue since changing OWD to Public Read could expose leads unnecessarily, and updating the Lead Assignment Rule does not directly prevent duplicates from being generated.