Salesforce Certified Platform App Builder — Question 410

Cloud Kicks has built out a process that is supposed to update record ownership based on several different criteria. Some users are reporting that they are not getting the expected level of access to accounts and contacts.

Which two considerations should an app builder be aware of that could be causing the issue? (Choose two.)

Answer options

• A. Processes that update record owners do not transfer child records.
• B. Processes will fail on records owned by inactive users.
• C. Processes will only run if the most current version is active.
• D. Processes use the first value if the Owner field is updated multiple times.

Correct answer: A, B

Explanation

The correct answers A and B highlight key aspects of how ownership processes operate. A is correct because when a record owner is changed, any associated child records remain with their original owner. B is also accurate as processes cannot run on records owned by inactive users, potentially leading to access issues. Options C and D do not directly address the ownership update process's limitations related to user activity or child records.