Salesforce Certified Platform App Builder — Question 397

Cloud Kicks wants to summarize the number of open Cases related to an Account, as well as the number of closed Cases to indicate whether customer support utilization is high, medium, or low. Two number fields have been created: NUM_Open_Cases__c and NUM_Closed_Cases__c.

Which two automation solutions would meet these business requirements? (Choose two.)

Answer options

• A. Apex
• B. Validation Rule
• C. Approval Process
• D. AppExchange

Correct answer: A, D

Explanation

Apex is suitable for custom logic and can efficiently calculate the number of open and closed Cases. AppExchange may provide pre-built solutions that can help with this requirement. Validation Rules and Approval Processes are not designed for counting or summarizing data, making them unsuitable for this scenario.