Salesforce Certified Platform App Builder — Question 377

The services manager wants to make sure the team enters case priority consistently.
What feature can an app builder use to accomplish this?

Answer options

• A. In-App Guidance
• B. Next Best Action
• C. Flow
• D. Path

Correct answer: A

Explanation

In-App Guidance provides users with contextual tips and instructions within the application, helping them to enter case priority consistently. The other options, while useful in different scenarios, do not specifically address the need for consistent data entry like In-App Guidance does.