Salesforce Certified Platform App Builder — Question 373

A service coordinator (SC) for Ursa Major Solar (UMS) does a final review of work orders owned by a technician for a specific region before the records are submitted for an invoice. Before closing out the work order, the SC needs to modify data or remove attachments that were added by mistake. The SC also needs access to any other related records owned by the technician.

What solution would provide the required access, given a private data model?

Answer options

• A. Create an SC sharing rule and a corresponding public group.
• B. Give the SC a permission set with the Modify All Data system permission.
• C. Change work order access on the SC's profile to 'Modify All'.
• D. Create a workflow rule that updates records owned by technicians in that region with the SC.

Correct answer: A

Explanation

The correct answer is A because creating an SC sharing rule allows the service coordinator to access the work orders owned by the technician, which is essential for making necessary modifications. Option B is incorrect as granting Modify All Data would be excessive and not limited to only the relevant records. Option C is also incorrect because changing the profile to 'Modify All' does not specifically address the need for sharing rules in a private data model. Option D does not provide the necessary access and relates to automation rather than direct access permissions.