Salesforce Certified Platform App Builder — Question 368

DreamHouse Realty (DR) has a policy that requires the phone number on Contact to be deleted when the DoNotCall checkbox is checked.

What automation tool should the app builder recommend?

Answer options

• A. Approval process
• B. Validation rule
• C. Workflow rule
• D. Quick action

Correct answer: C

Explanation

The correct answer is C, Workflow rule, because it can automate the process of deleting the phone number when the DoNotCall checkbox is checked. Approval processes and validation rules do not perform actions like deletions, and quick actions are intended for user-initiated tasks rather than automated processes.