Salesforce Certified Platform App Builder — Question 363

An app builder wants to create a report to compare the number of support cases in each status (New, In-progress, or Closed) and by priority (Critical, High, Medium, or Low).

What solution should be used for the report?

Answer options

• A. Filters
• B. Grouping
• C. Bucket Columns
• D. Custom Report Type

Correct answer: C

Explanation

Bucket Columns allow the app builder to categorize data into distinct groups based on specific criteria, which is ideal for comparing cases by status and priority. While Filters can narrow down data and Grouping can organize it, they do not provide the capability to create custom categories like Bucket Columns do. A Custom Report Type defines the structure of a report but does not directly address the need for categorization within the report itself.