Salesforce Certified Platform App Builder — Question 358

Cloud Kicks (CK) tracks the support level of its customers on the account record page. CK wants to show a text notification on a case record page when the related account is a platinum-level customer.

How could an app builder meet this requirement?

Answer options

• A. Clone the Case Lightning page > Add a rich text component to the new page, and assign this page to platinum accounts.
• B. Create a text-only custom Lightning Web Component > Drag the custom Lightning Web Component into the Case page layout > Set its visibility to show when the account support level is platinum.
• C. Create a text-only custom Lightning Web Component > Clone the case page layout > Drag the custom Lightning Web Component into the page, and assign the layout to platinum cases.
• D. Add a rich text component to the Case Lighting page > Set the component visibility of the rich text component to show when the account support level is platinum.

Correct answer: D

Explanation

The correct answer is D because it directly meets the requirement by using a rich text component on the Case Lightning page and setting its visibility based on the account's support level. Options A and C involve cloning the page unnecessarily, which complicates the process, while option B uses a custom component instead of the required rich text component, making it unsuitable for this scenario.