Salesforce Certified Platform App Builder — Question 340

Universal Containers is expecting impacts to operations due to increased demand. The executive team will be reaching out to current customers and want to see the number of open cases for the account and parent account.

Which two tools could an app builder combine to display the number of open cases on the account page? (Choose two.)

Answer options

• A. Approval Process
• B. Process Builder
• C. Flow
• D. Workflow

Correct answer: B, C

Explanation

The correct answers are B and C because Process Builder and Flow can be used to automate and display the number of open cases on the account page. Approval Process and Workflow are not suitable for this specific requirement as they do not provide the necessary functionality to aggregate and display case counts.