Salesforce Certified Platform App Builder — Question 33

Universal Containers uses a custom object to track Projects. When the status of a Project is changed from "In Progress" to "On Hold", the business wants the
Project owner to be automatically assigned to an "On Hold" queue.
What capability can be used to accomplish this?

Answer options

• A. Quick Action
• B. Workflow Rule
• C. Assignment Rule
• D. Escalation Rule

Correct answer: B

Explanation

The correct answer is B, Workflow Rule, because it can trigger actions based on specific field changes, such as status updates. Options A (Quick Action) and C (Assignment Rule) do not automatically assign users based on status changes, while D (Escalation Rule) is used for cases that require attention after a certain time, not for status changes.