Salesforce Certified Platform App Builder — Question 325

Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze. The app builder created separate record types for each process on the Case object. The customer support team should be unable to create new cases with the Bronze record type.

How should this requirement be met?

Answer options

• A. Update the organization-wide defaults to private for Case.
• B. Update the support team profile to remove the Bronze record type.
• C. Create a permission set group for Case that includes Platinum and Diamond record types.
• D. Make the record type hidden to support users; update sharing rules to private.

Correct answer: B

Explanation

The correct answer is B because removing the Bronze record type from the support team's profile directly prevents them from creating new cases with that type. Options A and D do not specifically restrict the creation of cases based on record type, and option C does not address the requirement since it includes other record types instead of excluding the Bronze type.