Salesforce Certified Platform App Builder — Question 316

When a deal is closed-won, it has to be approved by the owner's manager prior to being added to the leaderboard for a quarterly sales competition. An opportunity is won on the last day of the quarter and the manager is on vacation.

What is recommended to ensure all of the appropriate deals are reviewed and the leaderboard is up to date?

Answer options

• A. Have the manager log on and reassign the approval request.
• B. Set up a delegated approver for the manager.
• C. Forward the approval request to the manager's assistant.
• D. Use Process Builder to assign a delegated approver.

Correct answer: B

Explanation

Setting up a delegated approver for the manager is the most effective solution, as it allows another person to handle approvals in their absence. Other options, such as having the manager log on or forwarding to an assistant, may not ensure timely processing or could lead to missed approvals. Using Process Builder is unnecessary when a straightforward delegation can resolve the issue.