Salesforce Certified Platform App Builder — Question 310

The finance manager at Universal Containers wants to receive a new business notification email each time a new client is won. The sales manager wants to receive a task letting them know to onboard the new client unless it is a top-tier client.

Which automation tool should an app builder use to best address all these requests?

Answer options

• A. Apex
• B. Screen flow
• C. Record-triggered flow
• D. Approval process

Correct answer: C

Explanation

The correct choice is Record-triggered flow because it can automatically trigger actions such as sending an email and creating a task based on specific conditions, which meets the needs of both managers. Apex is more complex and not necessary for this scenario, while Screen flow and Approval process do not provide the required automation based on record changes.