Salesforce Certified Platform App Builder — Question 294

Universal Containers is using SF to manage travel requests. They would like to enable managers to approve travel requests via e-mail.
What is true regarding e-mail approval responses?

Answer options

• A. Approvers must the "API Enabled" system permission.
• B. Approval Comments cannot be added in the e-mail response.
• C. Approvers must click a link in the approval e-mail.
• D. If the request is rejected, the approver must add the rejection comments directly in SF.

Correct answer: A

Explanation

The correct answer is A because approvers must have the 'API Enabled' permission to utilize email approval functionality. Option B is incorrect as approval comments can be added in the email response. Option C is also wrong because approvers do not need to click a link; they can approve directly through the email. Finally, option D is false because rejection comments can be included in the email response.