Salesforce Certified Platform App Builder — Question 273

Universal Containers has two types of customer support processes: Platinum and Diamond. The app builder created separate record types for each process on the Case object. The customer support team should not be able to create new cases with the Diamond record type.
How should this requirement be met?

Answer options

• A. Update the profile to remove the Diamond record type from the support team.
• B. Remove the ability for the support team to create new case records.
• C. Make the record type hidden to all users and then use sharing rules to share it.
• D. Update the organization-wide defaults to private.

Correct answer: A

Explanation

The correct answer is A because removing the Diamond record type from the support team’s profile directly prevents them from creating cases with that type. Options B and D do not address the specific need to restrict the record type while still allowing case creation, and C unnecessarily complicates the situation by hiding the record type rather than simply removing it from the profile.