Salesforce Certified Platform App Builder — Question 271

The VP of Sales at Universal Containers wants to have a set of screens to guide the inside sales team through collecting and updating data for leads.
How can the app builder accomplish this?

Answer options

• A. Workflow
• B. Process Builder
• C. Salesforce Connect
• D. Flow

Correct answer: D

Explanation

The correct answer is D, Flow, as it allows for the creation of guided screens that can help users collect and update data interactively. Workflow and Process Builder are more focused on automating processes rather than providing a user interface, and Salesforce Connect is used for integrating external data sources, which does not meet the requirement for guiding the sales team.