Salesforce Certified Platform App Builder — Question 244

An app builder has modified a Lightning record page for a case and has added an email button item to the page layout; however, users are unable to see the new item on the layout.
What are two potential reasons why users are unable to view the item on the Case Lightning record page? (Choose two.)

Answer options

• A. The email button contains JavaScript.
• B. The page layout excludes the case feed component.
• C. The page layout includes the case feed component.
• D. The case page layout also contains custom buttons.

Correct answer: A, B

Explanation

The correct answer is A because JavaScript in buttons can sometimes lead to visibility issues depending on the configuration. Answer B is correct as well since if the case feed component is not included in the layout, it may prevent users from seeing certain button items. Options C and D do not address the reasons for visibility issues.