Salesforce Certified Platform App Builder — Question 213

A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts.
What could be used to accomplish this?

Answer options

• A. Workflow Rules
• B. Salesforce Connect
• C. Flow
• D. Process Builder

Correct answer: C

Explanation

The correct answer is C, Flow, as it is specifically designed for creating guided interactions and collecting information. Workflow Rules and Process Builder are more suited for automating processes rather than collecting data through prompts, while Salesforce Connect is used for integrating external data sources.