Salesforce Certified Platform App Builder — Question 17

Universal Containers has two teams: Sales and Services. Both teams interact with the same records. Sales users use ten fields on the Account record. Service users use three of the same fields as the Sales team, but also have five of their own, which the Sales team does not use.
What is the minimum configuration necessary to meet this requirement?

Answer options

• A. One profile, one record type, one page layout.
• B. One profile, two record types, one page layout.
• C. Two profiles, two record types, two page layouts.
• D. Two profiles, one record type, two page layouts.

Correct answer: D

Explanation

The correct answer is D because having two profiles allows for different permissions and access tailored for both teams. One record type can be used since both teams work with the same underlying data model, while two page layouts are necessary to display the relevant fields for each team, ensuring that each team has access to the fields they need without cluttering the interface with unnecessary information for the other team.