Salesforce Certified Platform App Builder — Question 150

Cloud Kicks has a sales rep who is stating that their Contact is unavailable for other users to see within Salesforce.
In which three ways can an app builder troubleshoot this issue? (Choose three.)

Answer options

• A. Review the Contact record and ensure it is linked to an Account.
• B. Create an Account Sharing Rule to give the users access to all records.
• C. Create a new Contact and have the users try again.
• D. Confirm whether Default Organization-Wide Sharing Settings provide access to the Account.
• E. Verify the users with the issue have access to the Contact object.

Correct answer: A, D, E

Explanation

The correct answers A, D, and E focus on verifying the relationship between the Contact and Account, checking organization-wide sharing settings, and confirming user permissions, respectively. Option B is incorrect because creating a Sharing Rule for all records may not address the specific issue with the Contact's visibility. Option C does not resolve the underlying access issue and is not a troubleshooting method.