Salesforce Certified Platform App Builder — Question 146

Cloud Kicks (CK) wants to begin socializing and collaborating within Salesforce around customer accounts to discuss various topics. CK would like all company employees to see these conversations.
Which two features of Chatter would meet CK's business needs? (Choose two.)

Answer options

• A. Use Chatter actions to create tasks to complete.
• B. Set up new public Chatter groups.
• C. Set up new private Chatter groups.
• D. Use post action on the Account object.

Correct answer: B

Explanation

The correct answer is B because public Chatter groups allow all employees to join and see discussions, which aligns with CK's goal of visibility. Options A, C, and D do not meet the requirement for open visibility among all employees, as private groups limit access and task creation does not facilitate collaborative discussions.