Salesforce Certified Platform App Builder — Question 144

Service agents at Ursa Major Solar want a more condensed case view. Service agents also want to be able to modify the associated contact and account records from the case page layout on the Lightning record page.
Which two components should an app builder use to meet these requirements? (Choose two.)

Answer options

• A. Related record
• B. Rich text
• C. Path
• D. Tabs

Correct answer: A

Explanation

The 'Related record' component allows service agents to view and edit associated contact and account records directly from the case page layout, fulfilling the requirement for modification. The other options, 'Rich text', 'Path', and 'Tabs', do not provide the necessary functionality for editing related records, making them less suitable for this scenario.